Shipping policy

Shipping Policy

At HelloHeals, we work with our fulfillment partner to prepare and ship your orders.

Processing Time

Orders are generally processed within 2–5 business days before they are shipped.

Once your order has shipped, you will receive tracking information when available.

Shipping Times

For U.S. domestic orders, standard shipping generally takes approximately 2–4 business days after the order has been shipped.

Please note that processing and shipping times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery address. Any free-shipping promotion or threshold offered by HelloHeals will be clearly displayed at checkout.

Delivery Address

Please make sure your shipping address is complete and accurate when placing your order. If you need to make a change, contact us as soon as possible. Once an order has entered fulfillment, changes or cancellations may no longer be possible.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, is lost, or has not arrived within a reasonable time after the expected delivery period, please contact us with your order number and tracking information so we can review the issue and assist you.

Contact

For shipping questions, please contact us at: [contact@helloheals.com]