Refund policy

Return and Refund Policy

We want you to be satisfied with your HelloHeals purchase.

Returns

Due to the nature of dietary supplements, we only accept returns of unopened, unused products in their original packaging.

To request a return, please contact us within 30 days of delivery at [YOUR CUSTOMER SUPPORT EMAIL]. Please include your order number and the reason for the return.

Customers are responsible for return shipping costs unless the item was damaged, defective, or the wrong product was sent.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or damage during shipping.

Non-Returnable Items

Opened or used dietary supplements cannot be returned for hygiene and safety reasons.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or fulfillment.

Contact

For return or refund questions, please contact us at:

[contact@helloheals.com]